PRIVACY POLICY
Last updated: 6 September 2025 (Perth, WA)
This Privacy Policy explains how Liquid Drag Boat Nationals (LDBN) (collectively, “we”, “us”, or “our”) collect, use, disclose, and protect personal information in connection with our websites, online store, ticketing, newsletters, and live events (the “Services”).
Short version: We collect only what we need to sell tickets, host events and run the shop; we safeguard it; we don’t sell personal data; and you can contact us any time.
1) Who we are
Controller(s):
Liquid Drag Boat Nationals (LDBN) — Event operations, ticketing, eCommerce (merch) and marketing.
Address: 215 – 217 Anstruther St Echuca VIC 3564
Email (privacy contact): info@dragboats.com.au
2) Scope
This Policy applies when you:
- attend our live events (including at the venue, paddock, and hospitality areas),
- browse our websites or online store,
- create an account, purchase pre‑sale/regular tickets or buy merch,
- sign up for our newsletter or marketing communications,
- enter promotions or surveys, or
- contact us by email, contact forms, or social channels.
If we process data on behalf of a partner (e.g., a ticketing platform), their privacy policy may also apply.
Our live events are hosted in Australia.
3) Information we collect
A. Information you provide
Name, contact details, shipping address, account credentials, order and ticket details, newsletter preferences, survey responses, support requests, and any content you upload or submit.
B. Information collected automatically
IP address, device and browser type, pages viewed, referring/exit pages, timestamps, and general usage data captured by cookies, pixels, or SDKs for security, performance, and analytics. See Cookies & Analytics below.
C. Information from third parties
We receive limited information from service providers such as payment processors (payment status/confirmations, not full card numbers), ticketing platforms (ticket issuance/validation data), identity/anti‑fraud providers, and marketing/analytics tools.
D. Event media
We and our accredited media partners may capture photos, video, and audio at events. See Event Photography & Filming below for details and choices.
We do not knowingly collect sensitive information unless you provide it voluntarily for a specific purpose (e.g., accessibility requests). Please avoid sharing unnecessary sensitive information.
4) How we use information
- Provide the services: fulfil ticket purchases and orders, manage accounts, deliver digital tickets, validate entry, and provide customer support.
- Operate events: venue access control, safety/security, incident response, accreditation management, and event communications.
- Marketing & communications: send newsletters and updates (you can unsubscribe at any time) and personalise content where permitted.
- Security & anti‑fraud: detect, prevent, and investigate fraudulent or prohibited activity.
- Analytics & improvement: measure performance, fix issues, and improve the fan experience, website, and events.
- Legal & compliance: comply with laws, enforce terms, and protect our rights and those of attendees, staff, and partners.
- Legal bases (UK/EU GDPR): we rely on performance of a contract (e.g., ticket sales, event entry), legitimate interests (security, event operations, analytics), consent (such as marketing emails or cookies), and legal obligations (where laws require us to keep or share information).
5) Cookies & analytics
We use cookies and similar technologies to keep the site working, remember your preferences, secure the checkout, and understand usage. Where required, we’ll ask for consent via a cookie banner. You can manage cookies in your browser settings; essential cookies are required for core functions (e.g., cart, checkout).
6) Payments & ticketing
Payments are processed by payment processors, e.g., Stripe/Square/PayPal. We do not store full card numbers. Ticket issuance/validation may be handled by ticketing platforms, e.g., Odoo. Those providers act as independent controllers for their activities—please review their privacy policies.
7) Sharing & disclosure
We share personal information only with:
- Service providers (hosting, ticketing, payments, email/newsletter, analytics, customer support) under confidentiality and data‑protection obligations;
- Event partners/venues strictly for operational purposes (e.g., accreditation, safety);
- Professional advisers (accountants, lawyers, auditors) under duty of confidentiality; and
- Authorities when required by law or to protect safety, rights, and property.
We do not sell personal information.
8) International transfers
We are based in Australia and our events are hosted in Australia. We may use service providers located outside Australia to deliver certain parts of the Services (e.g., cloud hosting, email delivery). Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses for EEA/UK transfers) to protect your information.
9) Data retention
We keep data only as long as needed for the purposes above—for example, order/ticket records for tax and accounting periods, and marketing data until you unsubscribe or until it’s no longer useful. We may anonymise data for aggregate reporting.
10) Security
We apply reasonable administrative, technical, and physical safeguards appropriate to the data’s sensitivity, including encryption in transit, access controls, and monitoring. No method is 100% secure.
11) Your choices & rights
- Marketing: Unsubscribe using the link in any email or by contacting us.
- Cookies: Manage in your browser or via our banner (where available).
- Access/Correction: You can request access to, or correction of, your personal information by contacting us.
Australia (Privacy Act 1988 / APPs): You may contact the Office of the Australian Information Commissioner (OAIC) regarding concerns.
EU/UK (GDPR/UK GDPR): You may have rights including access, correction, deletion, restriction, data portability, and the right to object or withdraw consent.
California (CPRA): You may have rights including “Do Not Sell or Share My Personal Information” and other protections under California law.
12) Event photography & filming
We and accredited media may film, photograph, and record at events. Your image and likeness may appear in live broadcasts and event content. We use this media to promote events, teams, drivers, partners, and the sport. Signage at venues will remind attendees. If you prefer not to be individually featured in close‑ups, please speak to an on‑site official; we’ll use reasonable efforts to accommodate. Crowd shots may include children. Where children are the main subject of a photo or video, we aim to obtain parent/guardian consent.
13) Third‑party links & social
Our sites may link to third‑party websites or social platforms. Their privacy practices are governed by their own policies.
14) Changes to this Policy
We’ll update this Policy from time to time. The “Last updated” date shows the latest version. Material changes will be notified via the website or email.
15) Contact us
Email: info@dragboats.com.au